Revitalization Services Staff

Community Partnership Outreach Program, Windows to Work, Adult Mentoring, Employment Support Services

LaKesha Reid, Interim Manager of Revitalization Services
(414) 270-4631

LaKesha is part of the team dedicated to supporting members who are transitioning from confinement to the community and previously worked with individuals at the Milwaukee Women’s Correctional Center, in Milwaukee. LaKesha previously worked as the Lead Monitor at ATTIC Correctional Services as well as a Family Support Specialist with Children’s Service Society of Wisconsin. She is pursuing her degree in Business Management and Management in Criminal Justice from Concordia University and received various certifications from the Minority Counselor Training Institute in Milwaukee.

Gwendolyn Hall
Gwendolyn Hall, Employment Specialist, Marshall Sherrer Correctional Center
(414) 343-5011

Gwen provides support services to individuals at Marshall Sherrer Correctional Center. Prior to her role with CFSS, Gwen was a Supervised Visitation Worker at Professional Services Group (PSG) and has gained extensive direct service experience as a Project Excel Case Manager at Wisconsin Community Services (WCS), a Mentor at Running Rebels and a Volunteer Advocate at Kids Matter Inc.  Gwen received her Bachelor’s Degree in Criminal Justice from Kaplan University and received specialized training in Motivational Interviewing, Non-Violent Crisis Intervention and Suicide Prevention.

Phillip Howell, Member Services Coordinator
(414) 270-2947

Phillip is part of the team dedicated to supporting members who are transitioning from confinement to the community.  Previously he provided support services to individuals at the Marshall Sherrer Correctional Center in Milwaukee and worked as a Community Outreach Coordinator at Orion Family Services.  He was also a Graduate Assistant in the Office of Multicultural Student Affairs’ Pre-College Programs at University of Wisconsin-Platteville. Phillip received his bachelor’s degree in Communications and Public Relations and his master’s degree in Adult Education with a focus on Mental Health Counseling from the University of Wisconsin-Platteville.

Lindsay Krchma, Member Services Coordinator
(414) 270-2962

Lindsay is part of the team dedicated to supporting members who are transitioning from confinement to the community. Previously she worked as a Case Manager/Instructor with Milwaukee Community Services Corps prior to joining CFSS. She was also a Peace Corps Youth Development Volunteer in Haisyn, Ukraine, Project Assistant, UW –Milwaukee Criminal Justice Department and an Assistant to the Client Service Specialist at the Milwaukee Office of the State Public Defender. Lindsay received both her BS and MS in Criminal Justice from the University of Wisconsin – Milwaukee.

Keonna Munoz
Keonna Muñoz, Member Services Coordinator
(414) 270-6922

Keonna is part of the team dedicated to supporting members who are transitioning from confinement to the community. Prior to CFSS, she was the Girls’ Program Coordinator with Milwaukee Christian Center Inc., Lead Mentor with Holton Youth and Family Center, and Lead Family Care Coordinator with Center for Quality Community Life. Keonna is currently pursuing her Bachelor’s degree from Alverno College.

Becky Redmond-Walker, Mentor Project Coordinator
(414) 270-2956

Becky Redmond-Walker In her previous role within CFSS Becky promoted programs to community members, middle and high schools, community and faith-based organizations and private businesses to increase program participation. Additionally, she is closely involved in My Brother’s Keeper in Milwaukee. Ms. Redmond-Walker has over 20 years of experience in welfare reform and community outreach through her continuous involvement with various organizations, including the Social Development Commission. Her diverse professional background includes the development, implementation and administration of programs to ensure economic self-sufficiency for Milwaukee area families. She has also been an advocate for family health through her community outreach coordination in collaboration with the Milwaukee Health Department and other community-based programs that have enhanced community involvement with available resources.

Diana Rhyne
Diana Rhyne, Member Services Coordinator
414-270-4625

Diana is part of the team dedicated to supporting members who are transitioning from confinement to the community Previously, Diana worked at Zimmerman Consulting as a Pretrial Risk Program Assessor, a Thinking for a Change Facilitator and most recently, as a Pretrial Risk Assessment Program Coordinator.  She also enjoys volunteering as a Mediator at the Kenosha County Courthouse where she received extensive training through Marquette University’s Alternative Dispute Resolution Program.  Diana received a BA with a focus on Political Science/Legal Studies and a MBA from the University of Wisconsin-Parkside.

April Santa Anna
April Santa Anna, Employment Specialist, Felmers O. Chaney Correctional Center
(414) 874-1618

April provides support services to individuals at Felmers Chaney Correctional Center. April has a true passion for helping people as well as extensive experience in Staffing Services including with Milwaukee Christian Center as the Assistant Supervisor of the U-Step Program and as Supervisor of the Neighborhood Ambassador Program. She is pursuing a BA in Psychology from Upper Iowa University.

Mary Kay Sergo, Director of Revitalization Services
(414) 270-6926

Mary Kay specializes in Criminal Justice Policy; Organizational, Team and Pro­gram Development; Training; and Group Facilitation and provided these services as a con­sultant to CFSS from 2012 until April 2015 when she became Director of Revitalization Services. In this position, she focuses on development of resources and services to help individuals realize their full potential and engage their power within. She has over 20 years of experience in the justice fields with extensive leadership, administrative, development, and public relations experience. An energetic leader, she developed, led and marketed the largest state cabinet agency’s Reentry Initiative. Mary Kay offers ample experience at the direct service, management, exec­utive and policy levels. She has a bachelor’s degree in Organizational Administration from the University of Wisconsin – Oshkosh.

Rodney Triggs, Member Services Coordinator
(414) 270-2998

Rodney is part of a dynamic team dedicated to supporting members who are transitioning from confinement to the community. He has extensive case management experience gained from working as an Independent Living Coordinator at Norris Adolescent Center and as a Care Coordinator at St. Charles Youth and Family Services. Rodney studied Criminal Justice and he received his Bachelor of Science degree from the University of Wisconsin–Milwaukee.

Tanya Williams
Tanya Williams, Member Services Coordinator
(414) 270-2955

Tanya is part of the team dedicated to supporting members who are transitioning from confinement to the community. Previously, Tanya worked as the Healthy Marriage Career and Employment Manager, as well as Skills Enhancement and Career Readiness Facilitator with YWCA of Southeast Wisconsin – formerly YWCA of Greater Milwaukee. She was also a High School Tutor with Mainstream Development Education Group and received both her Bachelor’s and Masters of Science in Speech Communication & Theatre Arts from the Arkansas State University.

Danny Parker
Danny Parker, Member Services Coordinator
414-270-4605

Danny is part of a dynamic team dedicated to supporting members who are transitioning from confinement to the community. Danny’s history working in social services shows his dedication to helping people.  He spent over 11 years working at Norris Adolescent Center where he was repeatedly recognized as the Youth Care Worker of the Year.  While at Norris Adolescent Center, he held a variety of different positions including Independent Living/Career Instructor, Youth Care Worker, Family Advocate and Assistant Supervisor.   Danny received a Bachelor of Arts in Social Service Management from Cardinal Stritch University.